How to Know if Outsourcing IT Support is Right For Your Business
When your business begins to grow, decisions about the technology being used day to day become increasingly important. Hiring new in-house IT staff may seem like the logical solution — but it is the best solution?
Outsourcing most of your IT operations in order to save on IT overhead doesn’t have to mean settling for less. More business — from startups just getting off the ground to small businesses to large enterprises — are beginning to trust their IT operations to outsourced IT staffers.
We understand that many businesses are concerned about what outsourcing IT will mean for them. Will it involve difficulty finding help when needed, outsourced IT that can’t keep up with the times, frustrated employees forced to work with lesser equipment or subpar support?
The truth is, it doesn’t have to be any of those things. Outsourced IT can and should provide you with experienced, knowledgable IT staffers who are there when you need them 24/7, thanks to recent advances in remote support technology. Outsourcing your IT support doesn’t just help your bottom line — it helps you stay up-to-date and gets your employees the service and support they need without costing you an arm and a leg.
Between the years 2011 and 2013, global spending for IT services increased by $41.4 billion dollars. If you’ve been considering joining the companies who outsource their IT support with quality managed service providers, but you’re just not sure if it’s the right choice for your business? We’ve put together a few reasons to give BACS a call.
IT Outsourcing Can Save Your Business Money
Many business owners or C-level executives are concerned about overhiring — that is, hiring too many IT employees and finding themselves paying out salaries and benefits to employees that end up doing very little.
If you begin outsourcing your IT services, you can reduce the amount of IT staff needed onsite. This helps to ensure that your business is spending only what it needs on general IT services and support.
Costs savings is probably number one driver for businesses that wish to explore outsourced IT solutions for their enterprise. When taking a hard look at the company’s budget, you may find yourself thinking seriously about oursourcing IT as a way to cut costs without losing quality Managed IT or Security Services.
Outsourced IT Services Provides Industry Recognized Solutions
One of the most common complaints employees and business owners have about long-term in-house IT support is outdated machinery and a staff that is slow to access and embrace new technology when the old is still “good enough to get by”.
How can you know that you are getting the best products and services to help your business compete in an increasingly connected marketplace? Most IT staff members can recommend great products and services, but may lack the skills needed to implement the technology.
With an in-house staff, your organization will often find itself paying to train in-house IT staff on new technologies, adding to your total costs of maintaining onsite IT support. On the other hand, outsourcing your IT department means that you’ll pay less for Managed Service Providers who are motivated to keep up with new developments and train their staff on the newest updated technologies.
Most outsourced IT outfits are certified partners with trusted vendors such as Microsoft and Cisco. The level of experience and expertise provided by outsourced IT outfits can provide your business with an edge when it goes to deploy new technology throughout your environment.
Get the Exact Level of Support You Need
When you outsource your IT department, you’ll be able to choose the exact level of support that your business requires. If you only want services that cover the hardware within your environment? You can simply ask for that specific service from your local managed service provider.
If your business requires uptime monitoring, disaster recovery or data backup services, you can choose which services best fit your company’s core technology objectives. When you hire an outsourced IT staff, you’ll be able to get support whenever you need it. Your monthly pricing is completely dependent upon the level of support that your organization needs.
You can even work out a deal where no month to month commitments are needed. These agreements, however, are typically billed at a higher hourly rate.
You Do Not Have to Outsource Your IT Department Overseas
Many businesses hesitate at outsourcing IT support because they picture one common complaint: overseas IT departments that have trouble communicating with employees here at home, and may be working off a script rather than working from in-person knowledge of the products and services that your business needs.
While many automatically assume that “outsourcing” always refers to overseas operations, it doesn’t have to. Overseas IT supprt does work well for some businesses, but others may simply be more comfortable and secure with a local managed service provider within the United States.
Most organizations will require that their outsourced IT staff come onsite and fix, refresh or replace old IT equipment. For example, if your core switch goes down, your entire network could be brought to a halt. When you select a local outsourced IT staff to manage your LAN, they will know the specifics of your network infrastructure and they will be able to replace the failed switch and get your network back up and running in no time.
Meet or Exceed Compliance Standards
In some organizations, it is a requirement that your IT equipment meets a certain set of industry recognized standards. Being compliant within your industry can help your business gain recognition and new clientele. If your business isn’t compliant, you could be subject to regulatory actions, fines and even cyber attacks.
When you outsource your IT department, you can work with a knowledgeable consultant that knows the ins and out of your industry’s compliance specifications. Whether its HIPAA, PCI-DSS or another popular compliance standard, an outsourced IT staff can help your business meet or exceed these stringent technology standards.
Interested in Knowing More About What It Means to Outsource IT Support?
If you’re interested in outsourcing your IT department, but you’re not sure if it’s the right choice for you, give BACS a call! We’d be happy to speak with you about our many managed services, from high-tech technology support to business technologies like VOIP, CCTV, or telephony. Reach us by phone at (650) 887-4601 or contact us online at any time to schedule your IT Assessment or Security Audit today!