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Desktop SaaSDesktop support continues to be a hot button issue within companies large and small, not just within the United States but around the world. With our increasing dependence on new and updated technology, it’s essential to work with a talented desktop support staff that can help with the day-to-day problems encountered by your workplace’s desktop PCs, laptops, and mobile devices.

Unfortunately, many growing businesses find themselves struggling with unqualified desktop support technicians, who are unable to help keep the organization performing at the level required to excel. Finding the right person or company to handle an IT job can be a hardship if you’re not sure what to look for.

Information Technology is one of the hottest career paths; while some candidates may have all the right credentials, they may not be as good on the job as they seemed on paper. How can your business be sure you’ve hired the right full-time desktop support employee for you? We have some advice.

Making a Bad IT Hire Hurts Your Bottom Line

If your organization hires the wrong desktop support employee, the negative impacts could reach into every department and every facet of your business. A recent survey conducted by Robert Half International provides several key data points that businesses must consider before bringing a new employee into your organization. Here is a few notable data points found in the survey:

  • 39% of CFOs believe that bad hires cost productivity
  • 95% of executives said that bad hires bring down the company’s morale
  • Managers reported that they spent 17% of their time managing bad employees
  • 41% of hiring managers believe that a bad hire can cost the company thousands (or more!)

With each of these data points in mind, one of the most overlooked services that businesses must provide to their end users is desktop support. When businesses hire the wrong desktop support engineer, it can cripple the productivity of your organization.

Managed Service Providers Solve the Quandary of Hiring IT Professionals

On the surface, you might believe that a desktop support technician simply fixes computer problems. There is a common misunderstanding between HR and prospective desktop support engineers. Many desktop support techs believe that they will only resolve technology issues.

The truth is, your IT support department is also responsible for a variety of other tasks that may not be directly related to fixing IT problems.

Some of these tasks include:

  • Regularly performing an inventory of IT assets
  • Enforcing industry compliance among end users
  • Managing the technology lifecycle of new hires and terminations
  • Configuring and troubleshooting proprietary applications

When you are hiring a new IT professional, you must ensure that they understand the responsibilities of the job. More often than not, businesses will underestimate the level of work that is required to successfully run an in-house IT department.

Consequently, small to medium sized enterprises are beginning to see the upside of using a managed service provider for their daily IT duties.

Streamline Your IT Service Delivery using a Managed Service Provider

Managed service providers (MSPs) can offer desktop support as a service to your business. When you compare using a managed service provider to traditional IT staff, your organization can gain several strategic advantages.

Your organization can begin looking at desktop support as a predictable monthly fee. Whenever a major infrastructure change is needed, your managed IT service provider can spearhead the process of buying, configuring and deploying the new equipment.

The biggest advantage that businesses can gain from using a managed desktop support partner is the level of real world expertise provided by the engineers. Regardless if you are in the healthcare, government or financial sectors, most managed service providers fully understand the various compliance methodologies that are specific to your industry. This saves you from having to train new employees on your industry’s compliance guidelines.

A Consultative Approach – From the Ground Up

When you work with an MSP, a consultant will come in map out the immediate needs of the your enterprise. The consultant will take that data and cross reference it with the goals of your company. The consultant can also make suggestions based upon the help that they have provided other clients in similar industries.

The MSP will come back with a plan that will help your business achieve its core IT needs. In fact, an MSP could serve as a Virtual CIO and delegate the desktop support duties to a team of talented technicians that work remotely at the MSP’s Network Operation Center.

If you already have a CIO in place, your CIO can work directly with a consultant to devise a plan for your desktop support needs. Your organization can hand off the day-to-day IT tasks to a trusted desktop support as a service provider.

Some businesses will use managed desktop support staff to help field Tier 1 issues. If a support ticket requires elevation, your remote desktop support staff could forward the ticket to the employee on your staff that has the most expertise.

Businesses thrive when they implement desktop support as a service. When enterprises are able to conquer their IT issues, business professionals can begin to focus on tasks that positively impact their organization’s bottom line.

Looking for a Managed Service Provider? Look to BACS

At BACS, we don’t just provide basic Managed Services, we also keep your system secure and safe from threats like ransomware and other cyber attacks. With services spanning virtualization, network cabling, VOIP, and more, we’re the right choice for high-tech businesses looking for high-tech solutions. Reach us by phone at (650) 887-4601 or contact us online at any time.

Let's talk about the Managed IT services your company needs.

Published on 28th November 2016 by James Berger.