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When your business or organization is experiencing rapid growth, it can be easy to forget to ensure your network infrastructure grows right along with you. Many IT support providers can only handle slow growth or lock you into contracts that don’t provide room for growth at all. This could lead to data bottlenecks, network breakdowns, and serious problems that could hamstring your business — right when you most need network infrastructure and IT supprt you can trust.

Before you upgrade to enterprise-grade IT infrastructure, how can you know that you’ve made the right investments into technology, and that you’re getting the best IT support possible? Well…

Stop Making These Bad IT Choices

Before making a decision that could impact your business, you must critically weigh the pros and cons concerning your choices. Since today’s businesses are fueled on technology and innovation, making a bad investment could increase costs exponentially while simultaneously discouraging innovation and functionality.

In our experience, growing organizations and businesses are most likely to make damaging decisions when faced with these pivotal IT concerns:

Data Protection and Backup

It’s common for businesses to back up their data only sporadically at best. Some never think about backing up or protecting their data at all. A recent survey commissioned by Iron Mountain says that 53% of small businesses aren’t conducting daily backups.

How would your business recover from a total disaster? It’s a best practice to have a written disaster recovery plan that covers the who, what, where, when and whys concerning a total loss of your infrastructure. A weekly backup isn’t necessarily going to be good enough in the case of a total network disaster. We suggest any business or organization have three copies of their data backed up at any given time, with at least one copy being physically located at least 100 miles away from your site.

If your business is using legacy backup methods such as tape, how long will it take for you to move that data onto hardware and restore services to your end users? The hours or even days spent manualing putting everything back into place could be a serious financial blow. When you have daily data backups, including some kept off-site or in the cloud, you will have an immediate advantage when it comes to recovery.

Every step your IT support provider plans to take in the event of data loss or a disaster should be outlined in your disaster recovery documentation. If it isn’t, ask your IT provider to pull together a document for you, so that you will be prepared if anything goes wrong.

Buying Software – The Wrong Way to Do It

What strategies should your business use when supplying your end users with software? Should you purchase traditional software licenses or perhaps look for a cloud solution? The answer isn’t always as easy as you’d think.

Businesses must make an important decision about the direction of their technical infrastructure. Whether or not they choose to utilize the cloud can dictate the trajectory of your business technology decision-making for years to come.

The Ripple Effect of Deploying Infrastructure

A business that hosts its own infrastructure will need to acquire a team of talented IT professionals to ensure stability. When your business keeps a “cloud first” mentality, you’ll be able to work better with a third-party IT support provider, since systems administration tasks can be performed from offsite or remote location.

If your business doesn’t have a strategy concerning the methods in which they will deploy apps and software to end users, you could end up paying more than you should in overhead costs related to IT infrastructure.

Laissez-Faire IT Policies

You’ll want to ensure you have a written policy to dictate acceptable uses of business technology assets. If the rules aren’t written down and you rely on a system where “everyone just knows”, sooner or later you’ll run into serious problems that could have been avoided if employees had a written policy to refer to. Without one, end users could potentially:

    • Share their passwords with other parties
    • Inadvertently share sensitive data with third parties
    • Access unauthorized websites that put IT resources at risk
    • Waste productivity

Once these policies are drafted, they must be enforced and endorsed by all management and users within the business. It’s worthwhile to stress that end users should utilize the proper channels when requesting specialized access that is not a part of their daily tasks. This way, your IT support provider will know what to be on the lookout for.

Selective Enforcement

Some IT departments get into a bad habit of selectively enforcing security policies for some of their end users. For example: an executive may ask an IT staff member for unrestricted access to a questionable app or website. While the proper response to this kind of request would be to cite corporate policy, ask the executive in question to submit their request to the help desk, and let IT perform a review, sometimes it can be tempting to “let this one slide” and only enforce policies for entry-level employees instead of everyone working for the business.

Each and every incident must be handled in the same manner. When VIP users begin to receive special treatment, you’ll not only deal with employee conflict when your workforce realizes the inconsistencies, you’ll also be putting your network security at risk by opening up more areas for attack.

Transform Bad IT Choices into IT Success Stories

Any one of these bad choices could potentially end in disaster for your business. At BACS, we’ve worked with companies whose previous IT support providers made serious mistakes. We were able to fix the resulting problems and get our clients back on track with good Managed IT support. Whether you’re looking for total IT support, need help with disaster recovery, or just want some advice on how to improve your network infrastructure, we’re here for you. Give us a call at (650) 887-4601 or click the banner below to contact us online today!

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Published on 31st December 2015 by James Berger.