Note: The following post is an excerpt from an article in the San Jose Mercury News featuring Mike Kushner, co-owner of Bay Area Computer Solutions.
The signs of tech stress are everywhere: The iPhone junkie freaking out over his contacts being swallowed alive by the new iOS 7 software. The office manager furiously swimming upstream against a never-ending flood of emails. The angry home-office worker hyperventilating over a computer virus and taking it out on a guy like Mike Kushner.
“We see people crying, we see people angry, we have people lash out at us because we can’t recover what they’ve lost,” says Kushner, the co-owner of Bay Area Computer Solutions, which provides Peninsula-based paramedics for the digitally desperate. “People are under incredible pressure these days because of how dependent everyone is on their computers and especially their smartphones. We get calls from CEOs with email problems and they’re going crazy, so it’s a good thing I took psychology classes in college because it helps me calm talk them off the ledge.”